Support
We’re happy to help.
Questions, bug reports or ideas? Email us and we’ll get back to you.
It helps to include your device, its iOS or macOS version, and what you were doing when the problem happened.
Frequently asked questions
Where are my edits saved?
In Photos. When you tap Save, Framelume saves the edit as a new item or replaces the original. A replaced original can be reverted in the Photos app.
Does Framelume upload my photos or videos?
No. All editing runs on your device, and nothing is sent to us. See the Privacy Policy.
Why do I need to download a model?
AI removal uses a model of about 196 MB, which isn’t built into the app to keep it small. It downloads once, only when you tap to get it, and stays on your device. It’s optional: Lighten and Fill work without it.
Which devices are supported?
iPhone and iPad with iOS 26 or later, and Mac with macOS 13 or later.
How do I remove the AI model?
On iPhone or iPad, tap the gear button on the home screen to open Settings. Under AI Model, find Object removal model and tap Delete, then confirm. You can download it again later whenever you want.
Where do I get the Mac app?
From GitHub Releases. The iPhone and iPad app is coming soon to the App Store.